BCS Professional Certificate in Stakeholder Engagement

Practices, techniques and tools for effective stakeholder engagement. Select Course Date and Time Based on Your Convenience!

GBP
250

Instructor-led, Online

Duration: 15 Hours

Course Code: TXV-BCS-SE3

Skill Level: All Levels

BCS Professional Certificate in Stakeholder Engagement

Overview

Stakeholders hold the key in successful execution of any project or initiative, offering their continued support through active participation, decision-making and resource allocation at appropriate times. Teams, especially business analysts must understand not only stakeholders’ roles and responsibilities but also their goals, needs, expectations, levels of influence, attitude and most importantly their interest in the initiative, program, or project. This understanding goes a long way in ensuring the teams engage the right stakeholders (internal and external), communicate and deliver to their expectations, resulting in successful outcomes. Take the TEXAVI course on BCS Professional Certificate in Stakeholder Engagement to get that professional edge, learn practical insights direct from industry professionals and turbo-boost your career potential!

Who can attend?

Anybody with or without work experience

IT professionals (eg., Developers, testers) considering a move to BA role

Non-IT people who want to learn IT skills thinking of a career switch

Graduates and university students who aspire to get into IT industry

Students who have just passed their B. Tec, A-Levels or college studies

COURSE OUTLINE

Module 1: Identifying Stakeholders and Their Roles

Module 2: Engaging and Communicating with Stakeholders

Module 3: Working with Stakeholder Groups

Module 4: Facilitating/Moderating Workshops

Module 5: Building Rapport

Module 6: Creative Problem-Solving

Module 7: Managing Stakeholder Expectations

Module 8: Negotiating with Stakeholders

Module 9: Managing and Resolving Conflicts

What will you learn?

By the end of this course, you will be able to:

Define stakeholder and identify the key stakeholders

Describe the approaches to assess stakeholder interests, expectations, and concerns

Evaluate levels of influence of stakeholders in the organisation and within teams

Elaborate on the stakeholder management strategies

Define stakeholder engagement and explain the benefits from effective engagement

Define internal stakeholders and give examples of external stakeholders

Define external stakeholders and give examples of external stakeholders

Highlight the direct stakeholders and indirect stakeholders

List the stakeholder groups with examples

Describe the three-step activities in stakeholder analysis:

Define the stakeholder power-interest grid

Explain the benefits and advantages of using stakeholder power-interest grid

Describe the methodology in creating power-interest-grid

Highlight the approaches involved in online stakeholder engagement

Illustrate virtual communication strategies

Define stakeholder management plan and explain its uses

Discuss the steps involved in creating stakeholder management plan

Highlight the approaches for exploring stakeholders

Discuss the methodologies in analysing and mapping stakeholders

List the steps in developing stakeholder communication strategy

Explain the importance of developing strong stakeholder relations

Describe considerations and strategies for engaging stakeholders

Define communication process and mention the key components

Discuss the different barriers to communication

Define active listening and express the skills needed for active listening

Highlight the key differences between groups and teams

Illustrate the types of teams along with purposes they serve

Mention the keys roles in teams and give their strengths and weaknesses

Define a facilitated workshop and give some examples

List the roles in a facilitated/moderated workshop

Explain the structure of a facilitated workshop

Describe the steps to be taken for successful workshop facilitation

Discuss the techniques used in facilitating workshops effectively

Explain the approaches and tools in facilitating online workshops

Define rapport building and mention its advantages and benefits

Explain common ground of rapport – beliefs, reality and values

Describe the techniques helpful in building rapport

Highlight approaches for building rapport via online and phone

Define creative problem-solving

List the barriers to creativity

Highlight the steps involved in creative problem-solving process

Explain how techniques eg., Six Thinking Hats help in solving problems

Discuss why managing stakeholders’ expectations is important

List the main categories of stakeholder expectations

Illustrate steps to be taken to manage stakeholder expectations

Define negotiation and highlight the principles of negotiation

Explain the four stages of principled negotiation

Define BATNA and explain its importance in negotiation process

Define conflict and mention the root causes for conflicts

Explain why its crucial to assess conflict situation and style

Describe how to balance conflicting goals/views of stakeholders

Define Thomas-Kilmann conflict mode instrument (TKI)

Explain the five conflict-handling modes as per TKI model

What do you need?

There are no pre-requisites for this course. There is no need for any prior experience, working knowledge or awareness of software development or projects experience. The course is suitable for experienced professionals working in the industry or academia, aspirants and early stage professionals, as well as students in universities and colleges. Professionals and aspirants from technology, business, operations or sales are all welcome to explore and understand the agile methodologies alongside their concepts and principles.

WHAT'S INCLUDED?

24×7 access to TEXAVI’s high quality course content

Practical insights from real life IT projects

Course completion certificate

Case studies, examples and illustrations

Interactive quizzes and challenges

Job aids, resources and tools

Access to TEXAVI’s collaborative digital platform

Why Texavi?

TEXAVI is a proven leader in delivering non-coding IT learning, worldwide

We are not just trainers, but practising IT professionals with 25+ years of work exp

Our courses get you job-ready with practical and real-time insights

Qualify for certificates upon completion and complete our assessments

Pave way for industry-recognised certifications

Access to treasure of Texavi’s high-quality, content-rich resources and materials

Get discount voucher to our popular courses on Udemy

24×7 access to Texavi’s interactive platform with personalised content

Sample Course Video

TEXAVI Tests

Test Your Knowledge

Take the Texavi Tests and challenge yourself, simply click the below links and start the interactive quiz…

Trainer Profile

Your trainer for this course is Pardha Saradhi Mantravadi. Pardha is a seasoned and well-qualified trainer, coach, mentor, influencer and thought leader. He has rich and varied IT-industry experience of 25 years, working in working in different roles as a Business Analysis professional with blue-chip organisations viz., HSBC, Deutsche Bank, Dyson, Asda, Cambridge University Press, Roche, King’s College London , Royal Society of Chemistry etc. Pardha delivers his training sessions by blending the concepts and principles with practical insights from real-life projects and programs…click here to view the complete trainer profile

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